SUPPORT

Navigate to our YourGolfBooking venue and select "Hourly Booking".

The minimum time you can book a simulator for is 30 minutes. If you realize you need more time, you can extend your booking if no one has booked the simulator after you. Typically we recommend between 1-1.5 hours per person depending on a few factors: • Experience level • Playing for fun or working on your technique • Transition time between players and/or socialization • Warm up time (be sure to book enough time to include warming up)

We recommend bringing:

• Your own clubs and glove

• An unmarked, clean golf ball, you can use any you'd like (we will also supply some in the bays)

• A clean pair of golf shoes or sneakers (no outdoor spikes, please)

• Optional: a water bottle or snacks (no alcohol permitted on-site)

After booking your time, you will receive an email confirmation along with your six-digit Openpath PIN. This PIN will unlock the main door 5 minutes prior to your time slot. You can also use the PIN to unlock the door at any point throughout your booking time. It will not work after your time is over, so please ensure you take everything with you when it's time to leave.

Once the PIN has been entered, press the enter key on the smart door lock and you will be granted entry. Then you can walk over to the bay you booked and use six-digit Lock Screen PIN to activate your Trackman bay.

Please be mindful of other golfers finishing up their rounds.

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Cancellations for a full refund can be done up to 24hrs before your booking time.

Cancellations within 24hrs of your booking time will be issued as a credit to your Trackman account, not as a refund to your method of payment.

To cancel a booking, navigate to the confirmation email, then click on "Your Golf Booking" at the bottom. Find your specific booking on the YGB website, then click "Cancel Booking"

If you have any questions, please reach out to info@birdiehousegolf.ca